Skoop Onboarding & Account Management Specialist

About Skoop

Skoop is an AI platform helping home services professionals 10x their business through lead generation and lead maturation. We’re starting in real estate, where Zillow has held a monopoly on agents’ leads, their brands, and their wallets for too long. Skoop is dismantling that. Our partners get leads, tools, and a system that works when they work it, all wrapped in an experience that feels less like software and more like a members-only club: high touch, high standards, exclusive.

The role

In this role you’ll own the partner experience from day one onward, reporting directly to the CEO. When a new Skoop partner comes on board, you run their onboarding. Once they’re live, you run their weekly help/coaching calls. Those calls are part helpdesk, part coaching session, part relationship building. You’ll troubleshoot technical issues live, coach partners on calling their leads and following the system, and hold them to the standards we know drive results.

You’re not on the sales team, but make no mistake: every call is a sales call. You’re selling the value of the system, the value of showing up, and the value of Skoop itself, every single week.

We’re a fast-growing startup. Your partner load will grow quickly. If that excites you rather than scares you, keep reading.

What you’ll do

• Run onboarding for new Skoop partners from signup to fully live
• Lead weekly partner calls covering coaching, accountability, and technical support
• Troubleshoot problems in real time on calls, no “let me get back to you” culture
• Coach partners on lead follow-up, scripts, and staying inside the system
• Become the in-house expert on our CRM (currently HighLevel (aka GHL)), then help shape our proprietary CRM as we build it. Your workflow knowledge becomes the product spec
• Automate your own repetitive tasks so your time goes to relationships, not busywork
• Respond to partner emails and texts quickly and professionally, including off hours. Exclusive experience means white-glove availability, and that is a real expectation of this role, not a nice-to-have.
• Document and train. As we grow, you’ll replicate yourself by training other individuals who will help with scale.

You’ll thrive here if…

• You genuinely like talking to people, and it shows. Amiable, quick on your feet, rolls with the punches
• Experienced running client calls and troubleshooting live
• Technical mind without being an engineer. You can learn a CRM deeply, spot inefficiencies, and think in systems
• Sharp writer. Professional in every channel: calls, email, text
• On time, put together, self-driven. You don’t need to be chased
• Comfortable coaching people to follow a system, including holding them accountable when they drift

Strong plus

• Account management experience at a lead generation company (think dedicated rep roles at Zillow or similar). You already know what real estate agents and future home service partners need when the Skoop system is in place.

Location and travel

Fully remote, with occasional in-person team meetings. We give at least a month’s notice, and you’re expected to make them.

Growth

This is an early seat at a fast-growing company reporting straight to the CEO. Real paths exist into leadership, new departments, and new roles as we scale. Today our partners are mostly real estate agents. In the future they’ll include other home service companies and organizations, and this role grows with that.